1. Eligibility for Refunds
You may be eligible for a refund if:
- You received a damaged or defective product.
- You received the wrong product.
- The product you received does not match the product description on our website.
- You cancelled your order before it was shipped.
2. Return Procedure
- To request a refund, please contact us within 7 days of receiving your order at [email protected] or +6017-4059565.
- Provide us with your order number, the reason for the return, and any photos or videos of the damaged or defective product.
- We will review your request and issue you a Return Merchandise Authorization (RMA) number.
- You must return the product to us within 3 days of receiving the RMA number.
- You are responsible for the cost of return shipping unless the return is due to our error (e.g., shipping the wrong product).
- We recommend using a trackable shipping method for returns.
3. Refund Processing
- Once we receive your returned product and verify its condition, we will process your refund within 14 business days.
- Refunds will be issued to the original payment method used for the purchase.
4. Exceptions
We may not be able to provide a refund if:
- The product has been used or damaged by you.
- The product is returned without the original packaging.
- The product is returned without the RMA number.
- The return period has expired.
5. Contact Us
If you have any questions about our Refund Policy, please contact us at [email protected] or +6017-4059565.
Shipping Policy
1. Shipping Methods
We offer the following shipping methods:
- Any available Tracking Shipping method
2. Shipping Costs
Shipping costs will be calculated at checkout based on the weight and destination of your order. You can view the estimated shipping cost before placing your order.
3. Shipping Times
- Standard Shipping: [Estimated delivery time, e.g., 3-7 business days]
- Express Shipping: [Estimated delivery time, e.g., 1-3 business days]
Please note that these are estimated delivery times and may be subject to delays due to unforeseen circumstances.
4. Shipping Destinations
We currently ship to all states in Malaysia.
5. Order Tracking
You can track your order using the tracking number provided in your shipping confirmation email.
6. Contact Us
If you have any questions about our Shipping Policy, please contact us at [email protected] or +6017-4059565.
